Privacy Policy

1. Introduction

hyphentfde B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hyphentfde.top or use our property management services.

This policy complies with the General Data Protection Regulation (GDPR), the Dutch Data Protection Act (Uitvoeringswet Algemene Verordening Gegevensbescherming), and other applicable privacy laws in the European Union and the Netherlands.

2. Data Controller

3. Information We Collect

3.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property addresses, rental details, lease agreements
• Financial Information: Bank account details, payment information, rental income data
• Identification Information: Government-issued ID numbers, tax identification numbers
• Communication Records: Emails, phone call records, meeting notes, service requests
• Emergency Contacts: Contact details for property-related emergencies

3.2 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

4. How We Use Your Information

4.1 Service Provision

• Providing property management services
• Managing rental agreements and tenant relations
• Processing rental payments and financial transactions
• Coordinating maintenance and repair services
• Conducting property inspections and reporting

4.2 Communication

• Responding to inquiries and service requests
• Providing updates on property status and services
• Sending important notices and legal communications
• Customer support and assistance

4.3 Legal and Compliance

• Complying with Dutch rental and property laws
• Tax reporting and financial compliance
• Legal documentation and record keeping
• Dispute resolution and legal proceedings

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our property management service agreements
• Legitimate Interest: For business operations, customer service, and service improvement
• Legal Obligation: To comply with Dutch and EU legal requirements
• Consent: Where you have provided explicit consent for specific processing activities

6. Information Sharing and Disclosure

6.1 Service Providers

We may share your information with trusted third-party service providers:

• Maintenance and repair contractors
• Legal and financial advisors
• Insurance companies
• Banking and payment processing services
• IT and security service providers

6.2 Legal Requirements

We may disclose your information when required by law, including to government authorities, tax agencies, or in response to legal proceedings.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to appropriate privacy protections.

7. Data Retention

We retain your personal data for the following periods:

• Service Records: For the duration of our service agreement plus 7 years for legal compliance
• Financial Records: 7 years as required by Dutch tax and accounting laws
• Communication Records: 3 years unless longer retention is required for legal purposes
• Website Analytics: 26 months maximum
• Marketing Consents: Until consent is withdrawn or 3 years of inactivity

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

To exercise these rights, contact us at privacy@hyphentfde.top. We will respond within 30 days of receiving your request.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• Encryption of data in transit and at rest
• Access controls and user authentication
• Regular security assessments and updates
• Employee training on data protection
• Secure data backup and recovery procedures
• Physical security of our offices and systems

10. International Data Transfers

We primarily process data within the European Union. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including adequacy decisions, Standard Contractual Clauses, or other approved transfer mechanisms under GDPR.

11. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our cookie practices, please see our Cookie Policy.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

14. Complaints and Supervisory Authority

If you have concerns about our data processing practices, you can:

• Contact us directly at privacy@hyphentfde.top
• File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
• Contact your local EU supervisory authority if you are located outside the Netherlands

15. Contact Information

For questions about this Privacy Policy or our data processing practices, please contact us: